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Centred Excellence gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Our registered office is at 14 - 15 Harelands Courtyard Offices, Moor Road Melsonby, Richmond, North Yorkshire, DL10 5NY and we are a company registered in England and Wales under company number 7168432. We are registered on the Information Commissioner's Office Register registration and act as the data controller. Our designated Data Protection Person for the organization is Lynne Goldie, who can be contacted at lynne@centred, 0845 319 4838.


Centred Excellence processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -

  • Name
  • Address
  • Business and or Personal Email
  • Office/Home Telephone Number
  • Mobile Telephone Number
  • Business Information provided by you to help us assist you with our services

We collect information in the below ways: - online forms, website orders, email and telephone enquiries.


Centred Excellence takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data to provide a service and to ensure that communications or orders are completed and can be sent out to your preferred address
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests


You have the right to access any personal information that Centred Excellence processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

To exercise any of these rights please complete an online request form here:


We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Centred Excellence uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We use Infusionsoft software for our online marketing campaigns and for our Customer Relationship Management database. The only information we provide them with is your name, address and order details to meet business needs and legal requirements.

For more information above Infusionsoft, please read their privacy notice at

We use Free Agent accounting software to store all our client and sales data and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.

For more information about Freeagent, please read their Privacy Notice at


Centred Excellence takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

We maintain internal policies and procedures, or procure that our Subprocessors do so, which are designed to:

  1. secure any User Personal Data Processed by us against accidental or unlawful loss, access or disclosure;
  2. identify reasonably foreseeable and internal risks to security and unauthorized access to the User Personal Data Processed by us;
  3. minimize security risks, including through risk assessment and regular testing.
We will conduct periodic reviews of the security of our network and the adequacy of our information security program as measured against industry security standards and our policies and procedures, and will use reasonable efforts to procure that our Subprocessors do so as well.
We will periodically evaluate the security of our network and associated services to determine whether additional or different security measures are required to respond to new security risks or findings generated by the periodic reviews, and will use reasonable efforts to procure that our Subprocessors do so as well.
Access controls
We limit access to personal data by implementing appropriate access controls.
Availability and back-up of User Personal Data
We regularly back-up User Personal Data. Back-ups are stored separately.
Disposal of IT equipment
We have in place processes to securely remove all personal data before disposing of IT systems (for example, by using appropriate technology to purge equipment of data and/or destroying hard disks).
We use encryption technology where appropriate to protect User Personal Data held electronically.
Transmission or transport of User Personal Data
We will implement appropriate controls to secure User Personal Data during transmission or transit.
Device hardening
We will remove unused software and services from devices used to process User Personal Data.
Default passwords that are provided by hardware and software producers will not be used.
Physical security
We implement appropriate physical security measures to safeguard User Personal Data.
Staff training and awareness
We carry out staff training on data security and privacy issues relevant to their job role and ensure that new starters receive appropriate training before they start their role. Staff are subject to disciplinary measures for breaches of our policies and procedures relating to data privacy and security.


Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.

Centred Excellence utilise some products or services (or parts of them) that may be hosted/stored in USA, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes: -

  • Email servers and website hosting
  • CRM and marketing system
  • Online order processing and digital content delivery
  • Online appointment management
  • Accounting and book-keeping records for online and offline transactions

Therefore, when you use our website, send us an email, sign up to our newsletter, the personal information you submit may be stored on servers which are hosted in the USA. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Data Privacy Shied Certification to protect your data and comply with the relevant data protection laws.


Centred Excellence only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Occasionally, Centred Excellence would like to contact you with the products/services/promotions that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at anytime.

Please use this online form to update your consent:


Centred Excellence will occasionally send you information about upcoming events, discounts and new products, latest articles and blogs written by the team, videos and training materials created for your business, by email, SMS or post, that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

If you would prefer not to receive above-mentioned marketing and offers, please tick opt out on the links provided in each email. You can re opt in again at any time using this form:

Centred Excellence only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Centred Excellence Ltd
Lynne Goldie – Data Protecton Representative
Gatelodge, The Livery, Auchenbowie, Stirling, FK7 8HE

Changes to this Policy

This policy is effective 24 th May 2018. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.

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