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Centred Excellence
Performance development, recruitment training and coaching for recruitment business owners, managers and independent recruiters.
Success Stories
How Darren & Tanya Hit an 80% Fill Rate, Grew 20% Quarter-on-Quarter, and Took Their Lives Back
- Created a re-energised and high-performing team, aligned to strengths
- Stepped out of the day-to-day, freeing up time to enjoy more family life
Darren & Tanya Shore
Founders, Talent Sure Recruitment
The Situation
Darren and Tanya Shore are the founders of Talent Sure Recruitment, a family-run agency based in Bournemouth, UK. For over a decade, they’d built a business rooted in industry expertise, placing customer service and sales professionals into contact centre roles.
But after years of growth, the business hit a plateau.
Placements were slowing, margins were tightening, and stress levels were rising. The team found themselves stuck in a cycle of saying yes to the wrong jobs. They were very busy, but not consistently profitable.
We were firefighting. Taking on the wrong roles, not filling them, and running ourselves into the ground. We couldn’t see the wood for the trees.” ~ Darren
As the family’s only source of income, the pressure was mounting. Darren and Tanya needed the business to work smarter, not harder. They decided to seek expert advice.
At first, Darren thought they needed a one-to-one coach, but after seeing case studies from other family-run recruitment businesses, he realised that a structured system with proven results was exactly what they needed. That’s when they joined ROCKIT …
The Outcome Darren & Tanya Wanted:
- Improve fill rates and business profitability
- Re-energise the team and get everyone performing at their best
- Step out of firefighting mode, daily operations, and lead the business strategically
- Build systems that generate consistent, repeatable and scalable growth
- Gain back time to be present for family and enjoy life beyond the business
Final Words From Darren & Tanya About ROCKIT and Their Learnings
“I always knew I needed a system, but I never knew how to build it. Only with Centred Excellence, with the team’s help, with my coach, were we finally able to put the system in place. Finally!
Trust the system. If you follow it step by step, systematically, you will definitely improve your business. You will start to see things change for the better.”
Listen to what Darren has to say:
Implementation and Results
Darren and Tanya made fast, focused changes that delivered results within months:
- Introduced the Gold Jobs system, aligning the team around their niche roles, resulting in an 80% fill rate and more placements with less effort.
- Restructured roles based on Talent Dynamics, putting each team member in flow, leading to a re-energised, high-performing team aligned to strengths.
- Streamlined operations with simple, data-led workflows, moving from gut feel to fact-based decisions, giving the business clear visibility on what was working and where to focus.
- Reframed their approach to seasonal slowdowns, turning a usually slow December into a productive, revenue-generating month, and following it with their best-ever January.
- Grew revenue by 20% quarter-on-quarter, driven by better focus, faster placements, and higher-value jobs.
- Stepped out of the day-to-day, freeing up time to focus on strategy, and more importantly, to be there for their daughters and enjoy more family life.
Final Words From Dawn About Working With Centred Excellence
“Nicky and Katy have helped me in so many ways. Handling my mindset has been hard for me alongside some of the issues that we’d had at the beginning of the year.
Then, becoming unwell myself, it was challenging to drag myself in and have that positive mindset. I had to have it. I had to keep going. I had a purpose and a belief that was in the pit of my stomach that no matter what, I’ve got to keep going and I did and look at the results.
My final words of advice is; follow the process and just do it. And that’s what it comes down to, do it. The programme Nicky and Katy run gives you the blueprint; it’s the map.
When we first spoke Nicky used the example of the pilot taking 500 excited people to Disney World and that most of the time on route they are off course.
However, they still have a map for where they’re going, because they’ve got 500 passengers on there that want to get to Disney World.
You give us that map. You give us that blueprint to do it. And it’s down to us, yes we might deviate off course, that’s fine, but if you follow that map and you follow the blueprint, you will get to Disney World; and I have to say it is magical when you get there.”
Dawn Turbitt MD of KSB Recruitment
Listen to what Dawn has to say:
Implementation and Results
Dawn set a new vision for the company with Katy and Nicky’s help.
With a new lease of energy and belief in hereself and the team, Dawn started to direct, coach and lead the consultants to success.
Dawn set a stretch goal of £750,000 in turnover in 12 months; bearing in mind in Feb 2018 her turnover was £16,805.
Dawn started by rigorously implementing a 90-day plan following Nicky’s structure. This included setting revenue goals, analysing how many placements they would need and how many interviews would have to take place.
KPI’s were set, and the consultants followed an accountability process; including Dawn, who shared her results on the whiteboard too; the team were buzzing.
Dawn actioned Nicky and Katy’s Gold and Silver job process with her team and removed 50% of the current unprofitable jobs they were working off the board.
The consultants started ‘specking out’ candidates using the Centredexcellence MPC strategy.
Dawn instigated a performance management process across the team resulting in the non performers leaving. This left Dawn and a small focussed team. There are two perm consultants, two temp, Dawn and a part-time secretary.
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